Privacy policy
At NAMASKAYA, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to ensure that any information provided by you will not be misused. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.namaskaya.com (the “Site”). We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
COLLECTION OF PERSONAL INFORMATION
When you visit the Site, you may engage at different levels, varying from casual browsing to interactive transactions. We try and ensure that only the minimum personal information is collected from you, and only when necessary. We refer to this automatically-collected information as “Device Information”. When you register with our Site, whether to request for more information or to place an order for our products, in order to serve you, we may collect your contact information such as name, phone numbers, address and email address, as well as some profile information, including your password. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. Depending upon the level of engagement, some of the information requested may be mandatory, to allow you to proceed ahead and complete the engagement. If you do not wish to share such mandatory information, then you will not be able to complete that activity.
HOW DO WE USE YOUR PERSONAL INFORMATION
NAMASKAYA collects your personal information to enable us to provide quality services to you, to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we comply with our legal and regulatory obligations, and to improve on our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy.
Some of the use cases for the information collected by the website are as follows:
- Process your financial transactions; Service your order.
- Respond to your queries and concerns.
- Notify you about new launches, special promotions/ offers and important upcoming events via Periodic emails or text messages
- Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
- Improve our website, services and product offerings.
- Customize your experience, including targeting our services and offerings to you.
At times NAMASKAYA may be required to disclose personal data as we believe to be necessary or appropriate in the following situations:
- Under applicable law, including laws outside your country of residence; to comply with legal process;
- To respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes;
- To enforce our terms and conditions;
- To allow us to pursue available remedies or limit the damages that we may sustain.
HOW DO I UPDATE MY ACCOUNT INFORMATION?
It is quick and easy to update your account information. Simply log in at My Account and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile.
INFORMATION SHARING WITH THIRD PARTY SERVICE PROVIDERS
We also share the Personal Information and Other Information with third parties, affiliates/subsidiaries who provide services to NAMASKAYA website management, payment processing services, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When NAMASKAYA shares Personal Information with affiliates/subsidiaries, third party, service providers, we only share the Personal Information which is necessary for them to perform those services and try to ensure that they use this Information only for the purpose of providing services to us and subject to terms consistent with this policy.
RETENTION AND DISPOSAL
We will retain your Personal Information for as long as your account is active or as needed to provide you services. If you wish that we no longer use your Personal Information to provide you services, contact us at info@namaskaya.com. We will respond to your request to within 15 days of receipt of the request. However, we may retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
OPT-OUT, COMMUNICATION PREFERENCES
We will still send you emails with service-related announcements including, but not limited to, a registration email, order related notifications and emails automatically triggered by actions you took on the website. Generally, you may not opt-out of these communications, which are not promotional in nature. In addition, we may also send you emails with updates about our products and promotional offers. You can Opt-out of receiving emails these by clicking the unsubscribe link at the bottom of any of our email correspondences.
PROTECTION OF YOUR PERSONAL INFORMATION
The Personal Information that you provide in connection with the use of the website is protected in several ways. It resides on secure servers that only selected NAMASKAYA personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to NAMASKAYA. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is completely secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.
COOKIES
We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their services. You consent to our cookies if you continue to use our website.
CHANGES TO THE PRIVACY POLICY
From time to time we may update this Privacy Policy without any prior notice. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy and Terms & Conditions so we encourage you to visit this page periodically to review any changes.
CONTACT US
Please feel free to contact our happiness team with any comments, questions, complaints or suggestions you might have regarding the information practices described in this Policy at info@namaskaya.com.